FAQs
If you live, work, worship, or attend school in Columbia, Clatsop, Washington, or Pacific counties (in Oregon/Washington), you’re eligible for membership.
You can open an account online or visit any branch. Provide the required identity documents, make the minimum deposit to open a share account, and you’re set.
The minimum amount is our standard share/savings account minimum.
As a credit union member, you are an owner — you benefit from the “people helping people” credit union difference, profit-sharing dividends, and local decision-making.
We offer a range of deposit accounts (checking, savings/share, money market, youth accounts, certificates & IRAs) and borrowing options (auto/boat/RV loans, credit cards, personal loans, mortgages, home equity).
Our “Jump Start” Youth Savings account is for anyone under 18. It has no minimum to open and offers a high yield on the first $1,000.
We provide an Account-Switch Kit to help you transfer direct deposit, automatic payments, and recurring transactions to your new account.
Use our Mobile App’s Mobile Deposit feature: endorse the check with “For Mobile Deposit Only at Wauna FCU” and follow the in-app instructions.
Use our Branch & ATM Locator tool on the website to find participating ATMs with no surcharge.
You can view balances and recent activity, transfer funds between accounts, make loan or credit card payments, export transactions, schedule recurring transfers, and rename or hide accounts.
Most modern browsers with JavaScript and cookies enabled are supported (e.g., Microsoft Edge, Firefox, Chrome, Safari).
Use the “Forgot Password” link on the login page; follow prompts to verify your identity and reset your credentials.
Within Online Banking, select Settings or Alerts to configure transaction alerts, balance notifications, etc.
Yes — use the Bill Pay feature to schedule payments online. The Bill Pay help system is available via the “Bill Pay” tab.
You can enroll in eStatements through Online or Mobile Banking. Enrollment must be completed by the member and cannot be done by Wauna Credit Union staff.
Before you begin:
• You must be registered for Online or Mobile Banking.
• If you are not yet registered, please complete Online/Mobile Banking registration first.
Enrolling through Online Banking:
1. Log in to Online Banking.
2. Select Services from the top menu.
3. Click eStatements from the dropdown.
4. The eStatement registration page will appear.
5. Complete the registration form and click Confirm.
Enrolling through the Mobile App:
1. Log in to the Wauna Credit Union mobile app.
2. Select More at the bottom of the screen.
3. Under Services, tap eStatements.
4. The eStatement registration page will appear.
5. Complete the registration form and tap Confirm.
Completing enrollment:
• A sample statement with a validation code will be emailed to the address you provided, usually within a few minutes.
• The email will come from inquiry@waunafcu.org with the subject line “Please complete your eStatement enrollment.”
• Open the attached sample statement PDF to locate your validation code.
• If you do not receive the email, you may select “Click here to view a sample statement” on the registration page to retrieve another validation code.
• Return to the registration page, enter the validation code, and click Accept.
• Review and accept the Terms and Conditions and the Electronic Signature Act Disclosure.
Once complete, a "Welcome to eStatements" message will appear.
After enrollment:
• All future statements will be delivered electronically.
• Statements created before enrollment will not appear in the eStatement portal.
• The eStatement portal stores up to 24 months of statements.
• Members are encouraged to download statements they wish to keep beyond 24 months.
Accessing your eStatements:
When a new eStatement is available, you will receive an email from inquiry@waunafcu.org with the subject line “Your Wauna Credit Union monthly statement is available.”
To view your statement:
1. Log in to Online Banking or the Mobile App.
2. Navigate to eStatements.
3. Select the Statements icon to view and download your available statements.
Important note:
If you have multiple accounts, this enrollment process must be completed separately for each account.
We use multi-factor authentication, secure encryption, and account monitoring, and we provide guidance to members on safeguarding their account information.
No — Wauna will never call you and ask for your full SSN, full card number, PIN, or CVV. If you receive such a request, please hang up and call us at 800-773-3236.
Contact us immediately at 800-773-3236 (or visit your branch) so we can help secure your account and investigate.
We recommend updating your password regularly (e.g., quarterly or monthly) and reviewing your account transactions often for any unusual activity.
We provide auto/boat/RV loans, home mortgages, home equity loans, personal loans, business loans, and credit cards.
You can apply online or at any branch. Fill out the application, provide the required documents, and we’ll review your eligibility and rates.
Yes — you are welcome to make extra principal payments on many of our loans. Check your loan agreement or ask your loan officer for details and any possible fee implications.
If you anticipate difficulty, contact us right away. Depending on your loan product, you may have options for deferment or restructuring — but late payments can affect your credit and incur fees.
Call us toll-free at 800-773-3236 or use the “WaunaCU Now” video chat service.
The routing number for Wauna Credit Union is 323274209.
We have branches in Astoria, Clatskanie, Forest Grove, Scappoose, St. Helens, Vernonia, and Warrenton. Visit our “Branches & ATMs” page for hours and details.
You may send a message to our Supervisory Committee via the Member Complaint form (link on Contact Us page), including your member number and description.
It’s designed for anyone under 18, no minimum to open, with a high yield on the first $1,000. When you open a new account, we’ll add an initial deposit to help kick off their savings journey.
Yes — see the youth account page and promotions section of our website for current offers and incentives.
We provide educational resources, savings goal sheets, and a savings campaign (“I Wauna save for…” tagline) to help youth identify and achieve their goals.
These are available under “Understand” → “Rates / Fee Schedule” on the website.
Yes — we provide calculators, investment and savings planning support, and resources to help you understand your options.
Yes. Once you join, you typically remain a member even if you move outside the service area, but any associated services may depend on your residency or employment within our charter.
We recommend visiting AnnualCreditReport.com to request your free report from the major credit bureaus. We also provide information and links in our Member Resources section.