Interactive Teller Machines
The Future of Serving Our Members
Wauna Credit Union is always looking for new and better ways to serve our members. In keeping with our efforts to enhance our offerings, we are pleased to announce that we are the first credit union in our footprint to offer Interactive Teller Machines (ITMs). ITMs combine the best parts of ATMs and in branch transactions.
Want to learn more? Watch the video below, and don't forget to read our frequently asked questions.
What is an Interactive Teller Machine?
The ITM is the latest step in offering our member cutting edge, top-of-the-line, and efficient service and technology. It will allow our members to conduct teller transactions via video call at the drive-thru.
What transactions can I conduct at an ITM?
Most transactions that a teller can conduct can be accomplished through the ITM with a Virtual Teller.
How does the ITM work?
The process is similar to a transaction with a teller within a branch. With a touch of a screen, you are connected to a teller, they will communicate with you and prompt the proper components of the machine to satisfy most any transaction you require.
Where will the ITMs be located?
Our first ITM will be available in Long Beach, WA, at the corner of Sid Snyder and Pacific Hwy. We will be installing ITMs at our other branches in the future.
Why institute ITMs?
The purpose behind the ITMs is to provide a new level of member service. Its new technology will allow our staff to shorten wait times and service lag without sacrificing caring, personal assistance. They also free up our Branch Member Consultants to offer more advanced services when you walk into a branch.
Why should I use an ITM?
The ITMs are going to allow nearly all the convenience of coming into one of our branch’s and speaking to a teller, without actually coming inside the branch! From these machines, you’ll be able to access your accounts and conduct a wide variety of transactions via our drive-thru.
Who are the Virtual Tellers I’ll be interacting with?
They are Wuana Credit Union employees, who are located at our Astoria office. They share an office with the Member Consultants that in our Communication Center.
When are Interactive Teller Machines available?
ITMs will be available 7 a.m. to 7 p.m., Monday through Friday. They also function as regular ATMs outside of these hours.