What do I need to connect to Online Banking?
All You Need To Use Online Banking is …..

—   Connection to the internet, such as through an Internet Service Provider (ISP).
—   Operating System: Windows 98 or newer.
—   Frame-capable Internet browser software. Although other browsers may work, only current versions of Microsoft Internet Explorer or Netscape Navigator are supported by Online Banking.
—  The browser must use 128-bit encryption. (Check the encryption level, from the Help menu, choose Help About…..and look for a cipher strength or “high-grade security” indicating 128- bit strength.)
—   Cookies must be turned on to use Online Banking.

Remember that as security requirements and the Internet world changes, so will these requirements. If you have trouble accessing Online Banking features, the first step is always to upgrade your browser software.

How do I Log In?
To access online banking, click on the black "login" button on the upper left side of the homepage.

Click here to visit the homepage >>

Note: Your Member Number is located on the top right hand corner of your monthly statement.

How do I sign up?
Starting October 1, 2006 - The first time you log on, use the last four digits of your Social Security number as your password (PIN) to enter Online Banking. After you enter the system, you will be prompted to change your PIN for security purposes. Your Member Number is located on the top right hand corner of your monthly statement.

— If you forget your password, contact the credit union for reactivation.
— If you would like to change your password, log in to Online Banking, click “Personal Preferences” then click “Change PIN/Password.” Follow screen instructions.

If you experience difficulty establishing your PIN/Access Code, please email us, phone or stop by the branch closest to you. We will be more than happy to assist you.

Upgrade Your Browser
Wauna Online Banking requires a Web Browser that is either Microsoft Internet Explorer 3.02 or higher or Netscape 4.04 or higher. Click the links below to upgrade your browser to get the best performance out of Online Banking. Choose a browser below based on your type of computer.

	Internet Explorer for Windows Internet Explorer for Macintosh
	Netscape for Windows Netscape for Macintosh

Security Encryption
The Internet browser you are using must have at least 128-bit encryption. To determine if your browser supports 128-bit encryption, do the following:

• For all versions of Microsoft Internet Explorer, go to Help and About or About Internet Explorer and you will see a line titled "Cipher Strength." On this line will be the type of encryption supported.
• For Netscape 6.X go to Help and About Netscape and you will see a line listing the encryption supported. Earlier versions of Netscape can only tell you by going to Netscape's WEB site, which has a file to tell you how to find the encryption strength.

You may be asked to accept a security certificate to your system. You MUST accept the security certificate to use online banking. It is recommended that you accept a permanent security certificate to your system so you only see this message once. When you have completed this process, you will be at the Online Banking start page.

I'm not sure how to do something. What do I do?
Go to the Options drop-down and click on "Help." The Help screen has a help option for each transaction offered. Just click on the appropriate transaction and follow the instructions provided. If you still have questions, please feel free to phone or stop by the branch for further assistance.

Is it important to Log Out?
Logging out is a good habit to get into. Individuals with constant Internet connection (DSL) should always "Log Out." If you use a modem, the connection would automatically be disconnected when you shut down your computer. However, Logging Out will end your connection to the secured web site immediately.

I did a transfer and my balances didn't change.
Your account balances are updated when you request them to be refreshed or you go back to the balance screen. Be sure to click the "Refresh balance" link on the Successfully Transferred page. This will take you back to the Balance page where you will see the updated balances. This can also be done by returning to the "Balances" page.

Is there anything I can do to help with the security of my online banking transactions?
Yes, there are three things you can do:

• Make sure that your Windows operating system has the latest critical updates installed. You can do this by going to your START button, clicking on the PROGRAMS, and then WINDOWS UPDATE. If the Windows Update is not there, go to Microsoft's WEB site at WWW.MICROSOFT.COM and select Windows Products and then find your version of Windows and follow the links to the appropriate update site. Make sure that all critical updates (critical updates also include security updates to the Windows Operating system), have been downloaded and installed on your system. Check the Windows Update site for your version of Windows frequently to insure that you have all the latest critical updates.
• Using the latest version of Netscape or Internet Explorer will increase your security. Both Microsoft and Netscape put the latest security technology into their most current version.
• Be aware that even though you have the latest version of Netscape and Internet Explorer, that both Microsoft and Netscape release security patches frequently. Check their WEB sites for their browsers on a regular basis. If there is a new security update download and install by their instructions. Following these steps will help increase the security of your online banking transactions.

• Help Screens are available for each transaction.
• Several incorrect access codes attempts will lock you out of the account.
• DO NOT use your Debit Card PIN. It is not affiliated with the phone and Internet Access Code.
• DO NOT send confidential information via e-mail.
• Online Banking site may be temporarily unavailable during month end processing.