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By using Wauna Federal Credit Union's Online Banking
Service you acknowledge that you have read
and agree to the terms of this Online Banking Service Agreement
and Disclosure.
Online Banking Service
Agreement and Disclosure
This Agreement is the contract which covers your and our rights and responsibilities
concerning Online Banking Services offered to you by Wauna Federal
Credit Union. In this Agreement, the words "you" and "yours" mean those who request
and use Online Banking, any joint owners of accounts accessed under this Agreement
or any authorized users. The words "we", "us", and "our" mean the Credit Union.
The word "account" means any one or more deposit accounts you have with the Credit
Union.
By signing the Account Card or requesting and using the Online Banking service
(It's Me 24/7), each of you, jointly and severally, agree to the terms and conditions
in this Agreement, and any amendments.
Online Banking electronic funds transfers ("EFTs") are electronically initiated
transfers of money through the Internet, involving your accounts at the Credit
Union.
1. Online Banking Service:
a. Account Access. You may use your personal computer to access your accounts.
You must use your member number along with your security code to access your
accounts. The Online Banking service is accessible seven (7) days a week, 24 hours
a day. You will need a personal computer, a web browser (such as Netscape Navigator
or Microsoft Internet Explorer), and access to the Internet (World Wide Web).
The online address for the Online Banking service is www.waunafcu.org and you must
use your access code along with your member number to access your accounts. You
are responsible for the installation, maintenance and operation of your computer
and modem. The Credit Union will not be responsible for any errors or failures
involving any telephone service, Internet Service Provider (ISP), your software
installation, or your computer.
b. Types of Transactions: At the present time, you may use the Online Banking
service to:
1) Transfer funds between your Savings, Checking, Money Market, and loan accounts,
including loan payments.
2) Review account balance, transaction history, check clearings, direct deposit
and tax information for any of your accounts.
3) Review information on your loan account including payoff amounts, due dates,
finance charges, interest rate, and balance information.
4) Make a check stop payment request.
5) Download account information into Quicken, Money, and Excel.
6) Communicate with the Credit Union using the electronic mail (E-mail) feature.
7) Transactions involving your deposit accounts will be subject to the terms
of your Membership and Account Agreement and transactions involving a line
of credit account will be subject to your Loan Agreement and Disclosures, as
applicable.
2. Service Limitations. The following limitations on the availability
and number and dollar amount of transactions may apply in using the services
listed above:
1) Transfers. You may make funds transfers to your accounts or other
accounts you authorize as often as you like. However, transfers from a savings
or Money Market account will be limited to a total of six (6) in any one month.
You may transfer or withdraw up to the available balance in your account or
available credit line at the time of the transfer, except as limited under
other agreements. The Credit Union reserves the right to refuse any transaction
that would draw upon insufficient or unavailable funds, lower an account balance
below a required balance, or otherwise require us to increase our required
reserve on the account.
2) Account Information. The account balance and transaction history
information may be limited to recent account information. The availability
of funds for transfer or withdrawal may be limited due to the processing time
for ATM transactions and our Funds Availability Policy.
3) E-Mail. You may use the e-mail to send messages to us. E-mail may
not, however, be used to initiate a transfer on your account or a stop payment
request. The Credit Union may not immediately receive E-mail communications
that you send and the Credit Union will not take action based on E-mail requests
until the Credit Union actually receives your message and has a reasonable
opportunity to act. If you need to contact the Credit Union immediately regarding
an unauthorized transaction or stop payment request, you may call the Credit
Union at the telephone number set forth in Section 4.
3. Security of Access Code. The personal password (Access Code) issued
to you is for your security purposes. The access code is confidential and should
not be disclosed to third parties or recorded. You are responsible for safekeeping
your access code. You agree not to disclose or otherwise make your access code
available to anyone not authorized to sign on your accounts. If you authorize
anyone to have or use your access code, you understand that person may use the
Online Banking service to review all of your account information and make account
transactions. Therefore, we are entitled to act on transaction instructions received
using your access code and you agree that the use of your access code will have
the same effect as your signature authorizing transactions.
If you authorize anyone to use your access code in any manner, that authority
will be considered unlimited in amount and manner until you specifically revoke
such authority by notifying the Credit Union and changing your access code immediately.
You are responsible for any transactions made by such persons until you notify
us that transactions and access by that person are no longer authorized and your
access code is changed. If you fail to maintain or change the security of these
access codes and the Credit Union suffers a loss, we may terminate your Online
Banking service and account services immediately.
4. Liability for Unauthorized Access. You are responsible for all transfers
you authorize under this Agreement. If you permit other persons to use the Online
Banking service or your access code, you are responsible for any transactions
they authorize or conduct on any of your accounts. However, tell us at once if
you believe anyone has used your access code or accessed your accounts without
your authority. Telephoning is the best way of keeping your possible losses down.
If you tell us within two (2) business days, you can lose no more than $50 if
someone accessed your account without your permission. If you do not tell us
within two (2) business days after you learn of the unauthorized use of your
account or access code, and we can prove that we could have stopped someone from
accessing your account without your permission if you had told us, you could
lose as much as $500.
Also if your statement shows Online Banking (Internet) transfers that you did not
make, tell us at once. If you do not tell us within sixty (60) days after the
statement was mailed to you, you may be liable for the full amount of the loss,
if we can prove that we could have stopped someone from making the transfers
if you had told us in time. If a good reason (such as a hospital stay) kept you
from telling us, we will extend the time periods.
If you believe that someone has used your Access Code or has transferred or may
transfer money from your account without your permission, phone the Credit Union
at:
(503) 728-4321 or 1 (800) 773-3236
or write:
Wauna Federal Credit Union
PO Box 67
Clatskanie OR 97016
5. Business Days. Our business days are Monday through Friday. Holidays
are not included.
6. Fees and Charges. Currently, there are no charges for Online Banking
services. From time to time, charges assessed may be changed. We will notify
you of any changes as required by law.
7. Transaction/Transfer Documentation. Transfers and withdrawals transacted
through Online Banking will be recorded on your periodic statement. You will receive
a statement monthly unless there is no transaction in a particular month. In
any case, you will receive a statement at least quarterly.
8. Account Information Disclosure. We will maintain the confidentiality
and privacy of your account information in accordance with our privacy policy
as stated on our website at: www.waunafcu.org. However, we will disclose information
to third parties about your account or the transfers you make in the following
limited circumstances:
a. As necessary to complete transfers;
b. To verify the existence of sufficient funds to cover specific transactions
upon the request of a payee or a third party, such as a credit bureau or merchant;
c. To comply with government agency or court orders;
d. If you give us written permission.
9. Credit Union Liability for Failure to Make Transfers. If we do not
complete a transfer to or from your account on time or in the correct amount
according to our agreement with you and the instructions you transmit, we will
be liable for your actual losses or damages not to exceed the amount of the transaction.
However, there are some exceptions. We will not be liable, for instance:
a. If, through no fault of ours, you do not have adequate funds in your account
to complete a transaction, your account is closed, or the transaction amount
would exceed your credit limit on your line of credit.
b. If you used the wrong access code or you have not properly followed any
applicable computer or Credit Union user instructions for making transfer.
c. If your computer fails or malfunctions or Online Banking was not properly
working and such problem should have been apparent when you attempted such
transactions.
d. If circumstances beyond our control (such as fire, flood, telecommunication
outages, postal strikes, equipment or power failure) prevent making the transaction.
e. If the funds in your account are subject to an administrative hold, legal
process or other claim.
f. If you have not given the Credit Union complete, correct and current instructions
so that the Credit Union can process a transfer.
g. If the error was caused by a system beyond the Credit Union's control such
as a telecommunications system, an Internet service provider, any computer
virus, or problems related to software not provided by the Credit Union.
h. If there are other exceptions as established by the Credit Union from time
to time.
10. Termination of Online Banking Services. You agree that we may terminate
this Agreement and your use of Online Banking services if you or any authorized
user of your account or access code breach this or any other agreement with us;
or if we have reason to believe that there has been an unauthorized use of your
account or access code.
You or any other party to your account can terminate this Agreement by notifying
us in writing. Termination of service will be effective the first business day
following receipt of your written notice. However, termination of this Agreement
will not affect the rights and responsibilities of the parties under this Agreement
for transactions initiated before termination.
11. Notices. The Credit Union reserves the right to change the terms and
conditions upon which this service is offered. The Credit Union will mail notice
to you at the last known address at least twenty-one (21) days before the effective
date of any change, as required by law. Use of Online Banking is subject to existing
regulations governing your accounts and any future changes to those regulations.
12. Errors or Questions. In case of errors or questions about your Online
Banking transactions, telephone us at the phone number or write to us at the
address set forth in 4. above as soon as you can. We must hear from you no later
than sixty (60) days after we sent the first statement on which the problem appears.
a. Tell us your name and account number.
b. Describe the transaction you are unsure about, and explain as clearly as
you can why you believe it is an error or why you need more information.
c. Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question
in writing within ten (10) calendar days.
We will tell you the results of our investigation within ten (10) business days
after we hear from you and will correct any error promptly. For errors relating
to transactions occurring within 30 thirty (30) days after the first deposit
to the account (new accounts), we will tell you the results of our investigation
within twenty (20) business days. If we need more time, however, we may take
up to forty-five (45) days to investigate your complaint or question. If we decide
to do this, we will re-credit your account within ten (10) business days (five
(5) business days for Visa Debit Card purchases) for the amount you think is
in error, so that you will have the use of the money during the time it takes
us to complete our investigation. If we ask you to put your complaint or question
in writing and we do not receive it within ten (10) business days, we may not
re-credit your account. For POS transactions and transactions initiated outside
the United States, we will have twenty (20) business days instead of ten (10)
business days, and ninety (90) calendar days instead of forty-five (45) calendar
days, unless otherwise required by law, to investigate your complaint or question.
If we decide after our investigation that an error did not occur, we will deliver
or mail to you an explanation of our findings within three (3) business days
after the conclusion of our investigation. If you request, we will provide you
copies of documents (to the extent possible without violating other members'
rights to privacy) we relied upon to conclude that the error did not occur.
13. Enforcement. You agree to be liable to the Credit Union for any liability
or loss, or expense as provided in this Agreement that the Credit Union incurs
as a result of any dispute involving your accounts or services. You authorize
the Credit Union to deduct any such liability, loss, or expense from your account
without prior notice to you. In the event either party brings a legal action
to enforce the Agreement or collect any overdrawn funds on accounts accessed
under this Agreement, the prevailing party shall be entitled, subject to applicable
law, to payment by the other party of its reasonable attorney's fees and costs,
including fees on any appeal, bankruptcy proceedings, and any post-judgment collection
actions, if applicable. |
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© 2007
Wauna Federal Credit Union. 
Federally
Insured by the NCUA 
Equal
Housing Lender